Effective Date: 01-09-2025

Location: United Kingdom

At Klavyn, your privacy matters. We comply with the UK GDPR and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, and safeguard your personal data.

1. Information We Collect

• Personal Information: Name, email, phone number, business details, billing info.
• Service Data: Information shared while using our services (e.g., AI call/chat transcripts, automation data).
• Technical Data: IP address, browser, device, website usage.
• Communications: Emails, messages, support requests.

2. How We Use Your Information

• We use your data to:
• Deliver services (AI agents, automation, web/app development, marketing).
• Book and manage demo calls, meetings, and appointments.
• Send updates, invoices, and support messages.
• Improve and personalise our services.
• Comply with UK legal requirements.

3. AI & Automation Data

• Our AI systems process customer interactions, but you remain responsible for reviewing and approving outputs (e.g., appointments, customer responses).
• AI responses may not always be 100% accurate. We recommend oversight where critical decisions are made.

4. Sharing Information

• We do not sell your information. Data may be shared with:
• Service Providers (hosting, payment processors, third-party APIs).
• Legal Authorities where required.
• Business Partners (only with your consent).

5. Data Security & Retention

• We apply industry-standard security practices.
• Data is retained only as long as necessary for services or legal obligations.

6. Your Rights (UK GDPR)

• You have the right to:
• Access, correct, or delete your personal data.
• Restrict or object to certain processing.
• Request data portability.
• File a complaint with the ICO (Information Commissioner’s Office).

7. Cookies & Tracking

• We use cookies for analytics, performance, and improving user experience. You may disable cookies in your browser settings.

8. Contact Us

• 📧 support@klavyn.com
• 📍 Registered in the UK